Frequently Asked Questions

  • Do you have a showroom?

    Yes, we have three showrooms, all of which are located in prestigious London residential developments - one at Imperial Wharf in Chelsea, another at Fulham Reach in Hammersmith and our latest to open which is located at Nine Elms in Battersea. Visits are by appointment only so if you would like to arrange a visit, please call us on +44 (0) 20 7319 9650.

  • Do you have a brochure?

    Yes, our brochure is available online as a PDF on our website https://issuu.com/instyledirect/docs/instyle_direct_brochure and you can also request a printed version if you prefer this format.

  • Is there a warranty on your products?

    Yes, all our furnishings are of the highest quality and we offer full warranties. Items within our Diamond packages come with a two year warranty while there is a one year warranty for items from our Gold packages. This covers any issues except general wear and tear or misuse.

  • How long does it take to install furnishings?

    We have experienced, in-house installation teams to ensure a fast turnaround. Furnishing packs for one and two bed properties are usually installed within a day. There is a lead time of one to two weeks. For bespoke interior design projects, our sales team will discuss and finalise lead times and the duration of the installation.

  • How does the process work?

    The process is simple and broadly divided into five stages.

    Step 1: You send us your property’s floor plan and address together with your budget and details of any specific requirements which may not be included in our packages.

    Step 2: We will send you a free estimate based on our furniture package options. These can be tailored to your individual needs. For example, optional extras you could choose include accessories, soft furnishings, kitchen and bathroom packs.

    Step 3: Based on the information you supply, the design team will select and create a suitable package which meets your brief. We have different furnishing packs available to suit different budgets and in a choice of three colour schemes – for more information on our ranges go to http://www.instyledirect.com/furniture-packages-london.php

    Step 4: Our installation team will then install your selected furniture, after which our design team will dress the property to a high standard, quickly and efficiently. Installation itself usually takes one to two days.

    Unless prior access has been granted, we will then take measurements for items such as window dressings. Curtains will be installed within two weeks and in the interim, temporary window dressings will be provided if necessary.

    Step 5: We will arrange for the property to be professionally photographed before tenants arrive for viewings, providing you with a useful record of the work carried out.

    The process runs like clockwork and with minimum fuss or inconvenience to you.

  • Can I have images of the furniture sent to me before ordering?

    We can send you images of all hard furnishings we plan to use

  • Can I meet with you to discuss my requirements?

    Yes, you can arrange to meet a member of our sales team at any of our showrooms where you can also see the furnishing packages. You can call us on +44 (0) 20 7319 9650 to make an appointment.

  • Can I remove or change items after installation?

    Our design and ordering process is very thorough so generally you have plenty of opportunity to change items before installation. We will assist you in ensuring that the furnishings chosen are fully coordinated and fit perfectly within the living space so changes are not usually necessary. If however, you or your tenant does not want a particular item, as long as it is unused and in its original condition, it can, after a thorough inspection, be replaced or changed. There might be a restocking fee for removing an unwanted item – for further details please contact Head Office on +44 (0) 20 7319 9650. If you would like to add a piece of furnishing we can arrange this, again please contact Head Office.

  • Will I receive images after installation?

    Yes, we will send you a complete set of images after installation.

  • Can I have input on the items being supplied?

    We have three colour schemes for each range. Our Gold package comes in yellow gold, rose gold and white gold colour choices – and our Diamond package comes in chocolate diamond, champagne diamond and white diamond. So you have plenty of choice and we create a furnishing package around these colour options.

    The two packages are designed to meet different budgets. Diamond is our Premium package and our standard is the Gold package. You can have input into the colour scheme you choose and a comprehensive design-led package will be created which best meets your needs so there is plenty of flexibility.

  • Do you have furnishing packs to meet different budgets?

    Yes, our Gold pack is our standard range and designed for properties up to a value of around £200,000 – typically let to young professionals. Our Diamond pack is our premium range and suited to high end properties up to £600,000 in value, typically let to senior executives. We also have a range of optional extras that can be mixed and matched to suit different budgets.

  • Can I pick each individual piece of furniture?

    With 15 years of experience in producing design-led furniture packs we have honed the process of creating effective, comprehensive furnishing solutions that present a property in its best light and so enable landlords to secure high calibre tenants, thereby helping to maximise return on investment. You can choose the core range of furnishings within the pack, and select your preferred colour scheme. After this, simply leave it to our designers to pick the furnishings that best suit the style of the property.

  • Do you supply window dressings?

    We offer a wide range of window dressings including blinds and curtains for an additional cost however they are not included in our packs. Window dressings are produced in-house which ensures the turnaround is very quick and the cost highly competitive. We can also produce quotations for bespoke window dressings.

  • Can you replace individual items?

    Yes, if an item is broken or damaged and was originally supplied by us, we can give a quote for a replacement but the request must be from the landlord or letting agent.

  • Do you have a brochure?

    Yes, our brochure is available online as a PDF on our website https://issuu.com/instyledirect/docs/instyle_direct_brochure or call the office on +44 (0) 20 7319 9650 to request a printed version to be sent to you.

  • Do you have a showroom?

    Yes, we have three showrooms - at Imperial Wharf in Chelsea, Fulham Reach in Hammersmith and our latest to open which is located at Nine Elms in Battersea. If you would like to arrange a visit, please call us on +44 (0) 20 7319 9650.

  • What is the lead time?

    Our lead time is usually between one and two weeks.

  • What type of mattresses do you supply?

    Our standard mattress is a medium, orthopaedic, pocket sprung mattress and this is included within all our furnishing packages. If you have a specific requirement other than this, we can provide any other type of mattress on request.

  • Can I change items?

    We will assist you throughout the ordering process to ensure that furnishings are fully coordinated and fit perfectly within the living space so changes are not usually necessary. If however, you do not want a particular item, as long as it is unused and in its original condition, it can, after a thorough inspection, be replaced or changed. There might be a restocking fee for removing an unwanted item – for further details please contact Head Office on +44 (0) 20 7319 9650. If you would like to add a piece of furnishing we can arrange this, again please contact Head Office.

  • Can I choose the furniture?

    We have three colour schemes for each range so there is already plenty of flexibility within these options. Our Gold package comes in Yellow Gold, Rose Gold and White Gold colour choices – and our Diamond package comes in Chocolate Diamond, Champagne Diamond and White Diamond. So you have a good choice and we create a furnishing package around these colour options.

    The two packages are designed to meet different budgets. Diamond is our premium package and our standard option is the Gold package. You can have input into the colour scheme you choose and a comprehensive design-led package will be created which best meets your needs.

  • Do you supply window dressings?

    We offer a wide range of window dressings including blinds and curtains for an additional cost however they are not included in our packs. Window dressings are produced in-house which ensures the turnaround is very quick and the cost highly competitive. We can also produce quotations for bespoke window dressings.

  • Do you have a showroom where we can see both packages?

    Furnishings from both our Diamond and Gold packages can be seen at our showroom at Nine Elms in Battersea and we also have a showroom at Fulham Reach. Our Imperial Wharf showroom is for clients wishing to discuss a bespoke furnishing project. If you would like to arrange a visit, please call us on +44 (0) 20 7319 9650. We furnish multiple units each week across London so if you would prefer to visit a recently furnished property, we can arrange this too.

  • What are the differences between the Gold and Diamond packages?

    Our Gold package offers great value for investors and is designed for properties typically valued at around £200,000. It is a high quality furnishing solution, with co-ordinated, essential furnishings tailored to complement the rental or sales value of your property. The collection has three different colour schemes – Yellow Gold, Rose Gold and White Gold. It has a one year warranty.

    Our Diamond package is designed for properties valued at around £600,000 which benefit from a comprehensive, interior designed furnishing scheme with a combination of high end furniture and carefully selected soft furnishings and accessories to achieve a more bespoke, individual look. Our Diamond pack has been tailored to cater for this type of property and helps to achieve maximum rental or sales potential. The collection has three different colour schemes – Chocolate Diamond, Champagne Diamond and White Diamond – helping to ensure a distinctive look for each property.

  • Do you supply window dressings too?

    We offer a wide range of window dressings including blinds and curtains for an additional cost however they are not included in our packs. Window dressings are produced in-house which ensures the turnaround is very quick and the cost highly competitive. We can also produce quotations for bespoke window dressings.

  • What is the lead time on your furniture package delivery and installation?

    Our usual lead time is between one and two weeks although we will always do our best to start a project within just a few days if required.

  • Do you furnish show flats?

    Yes, we design and furnish many show apartments for leading property developers such as Barratt Homes and Berkeley Homes. Many developers ask us to furnish their show home using one of our furnishing packages but we also create bespoke designs to suit a particular property or development. Our senior design team look after premium show apartments, individually selecting designs to bring out the full potential of the property.

  • Where can I see the furniture first-hand?

    You can visit any one of our showrooms - at either Nine Elms, Fulham Reach or Imperial Wharf, our flagship showroom at the heart of Chelsea Harbour which caters specifically for bespoke interior design projects.

  • Do you offer a warranty?

    Our Diamond package comes with a warranty of two years while our Gold package has a one year warranty. This covers all issues except wear and tear and misuse.

  • Can we see the furniture you are proposing prior to installation?

    Our website is packed with images from our furniture collections and this is a good starting point. We also have examples of many items at our three showrooms. Once we have agreed a design with you, we will send you a comprehensive selection of images to ensure that you are satisfied with the proposed scheme. We can also arrange for you to view one of our recently furnished show apartments in an area convenient to you, once you have decided which range to choose.

  • Can you handle a large volume of orders?

    Yes, we have excellent capacity and, with highly experienced in-house design and installation teams, we can design and furnish single properties as well as simultaneous, multiple show homes in large developments. In total, we carry out over 600 furnishing projects a year.

  • Do you supply furnishing solutions for PRS schemes?

    Yes, we have experience in designing schemes for a number of PRS projects. We have a dedicated team looking after PRS requirements and can provide a quick turnaround for multiple units. For further information, please call our Head Office on +44 (0) 20 7319 9650.

  • Do you supply individual items?

    Our furnishings and accessories are designed as part of a carefully considered package which creates a perfectly coordinated interior and therefore we prefer not to offer individual items as this would compromise the design scheme.

  • What is the lead time on your furniture package delivery and installation?

    Our lead time is between one and two weeks.

  • Do you supply window dressings?

    We offer a wide range of window dressings including blinds and curtains for an additional cost however they are not included in our packs. Window dressings are produced in-house which ensures the turnaround is very quick and the cost highly competitive. We can also produce quotations for bespoke window dressings.

  • How quickly can you send me a quote?

    We can usually put together a quote for you within 24 hours of your initial enquiry.

  • Is the furniture of good quality?

    Of course! We source our furnishings from trusted suppliers and manufacturers, many of whom we have worked with for over 10 years. All furnishings meet relevant Fire Safety standards.

  • Where can we see the furniture?

    You can see our range of furnishings at our showrooms at Nine Elms in Battersea, Fulham Reach in Hammersmith or Imperial Wharf in Chelsea. To arrange a visit, please call us on +44 (0) 20 7319 9650.

  • Can you install within a few days’ notice?

    Our usual lead time is one to two weeks but if you need us to carry out a project within a shorter timescale we can usually help.

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